SENIORS BANKING

At Habib Canadian Bank, we want to ensure that every one of our customers has a smooth and pleasant banking experience. We are here to help you with all your banking needs, whether it be online, over the phone or in person.

We understand that Canadians are living longer, and with that, can arise health, mobility or perhaps cognitive changes that could alter their ability to bank. We recognize the senior population is a diverse one, and that their privacy and decisions must be regarded with the utmost respect. As such, we at Habib Canadian Bank ensure that all of our practices are conducted in a manner that is best suited for each clients situation.

OUR PRINCIPLES

We have established and implemented the right policies and procedures that will ensure proper and fair treatment toward our senior clients.

We have made available the necessary resources to our employees who work directly with our senior clients to ensure they understand the matters that are relevant to each senior clients banking needs.

We have trained and will continue to train our front-line staff to have an effective communication with our senior clients.

We have trained our staff such that if we become aware of the likelihood of financial harm to our senior clients due to financial abuse, fraud or scams, we will try our best to mitigate the potential for financial harm, while respecting your privacy, security, and autonomy.

We have and will continue to provide the necessary training to our employees who deal with our senior clients.

We will consider market demographics, as well as the needs of all our senior clients if and when conducting closures.

Common Types of Frauds & Scams

IDENTITY THEFT

When someone steals the personal information from another person so they can pretend to be that person and attempt to apply for a credit card, withdraw funds and much more.

CREDIT/DEBIT CARD FRAUD

When someone uses another persons card, or a copy of the card to make purchases or withdraw funds.

ONLINE SCAMS

There are many online scams, more recently, there are many online scams involving COVID-19 and false information. Most online scams come in the form of an email or a text message being sent from what seems to be an organization or person that you know, when in reality they are not.

PHONE & DOOR-TO-DOOR SCAMS

When someone calls or comes to your door posing as a representative from an organization and tries to get you to give them money or personal information.

HELPFUL TIPS

Here are some helpful tips to help you stay safe

Do not give anyone your personal information unless you know who they are.

Do not click on any suspicious links or attachments that are sent to you.

Safely dispose of any documents with personal information.

Do not tell anyone your PIN number or account passwords.

Explore Banking with Habib Canadian Bank

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